Refund policy

Refund Policy

Upon completing a Transaction, a legally binding agreement is established for the purchase of the specified digital product and/or service. Cancellation post-Transaction is subject to the terms outlined on the Platform. Approval of cancellation requests remains at our discretion and may require additional details for consideration.

Refund Criteria:

  1. Request Window: Users can request a refund within three days from the date of the Transaction, or as specified on the Platform (not less than three days).

  2. Eligibility: Refunds are permissible only if the received product and/or service does not align with the description provided on the Platform.

  3. Refund Submission: To initiate a refund, users must submit a clear and specific reason for their request, detailing the specific terms that have been violated. Providing any necessary proof may also be required for assessment.

Refund Processing:

  • Approval: Our team will review refund claims, and approval for a refund will be determined based on our assessment of the situation. Additional details may be requested during this process.

  • Refund Timeline: Upon approval, the refund process will be initiated. The amount will be credited back to the customer's bank account within 5-7 working days, or as per the standard banking procedures for processing refunds.

Please note:

  • Refund requests are evaluated on a case-by-case basis.
  • We reserve the right to refuse a refund if the criteria mentioned above are not met.
  • Any terms and conditions mentioned on the Platform regarding refunds will also apply.

For any refund-related queries or to submit a refund request, please contact us.